1. Home
  2. FAQ
Frequently Asked Questions

Hibej FAQ — all your
Answer goes here

Everything you want to know about Hibej — from registration and payments to bonuses and gaming — all in one place.

50+
Answers to Your Questions
8
Topic-Based Categories
24/7
Live Support
Bengali
All Answers in Bengali

What can we help you with?

Pick a category to jump straight to those questions

Registration & Account

Answers to questions about account creation, login, password changes, and identity verification.

Deposits & Withdrawals

All your questions about depositing, withdrawing, payment methods, and transaction times.

Bonuses & Promotions

Questions about the welcome bonus, free spins, cashback, and wagering requirements.

Games & Betting

Questions about slots, Bingo, Live Casino, Sports Betting, and game rules.

VIP Program

Details on VIP points, tiers, benefits, and how to level up faster.

Responsible Gaming & Safety

Questions about account security, self-exclusion, deposit limits, and responsible gaming.

Categories
Registration & Account Deposits & Withdrawals Bonuses & Promotions Games & Betting VIP Program Security App & Mobile Support
Registration & Account

To register on Hibej, you will need an active Bangladeshi mobile number, your full name, date of birth, and a strong password. Registration is completely free and takes just 3–5 minutes. You must be at least 18 years old.

No. Under Hibej's rules, each person may only open one account. Multiple accounts are strictly prohibited. If detected, all accounts may be permanently closed and any remaining balance may be forfeited.

On the login page, click "Forgot Password?" An OTP will be sent to your registered mobile number. Verify with the OTP and set a new password. The process is completely secure and takes just a few minutes.

KYC is not required to play games, but you will need to verify your identity with a national ID before making a withdrawal. This is done for your security. Once verified, it is valid permanently.

Yes. You can temporarily deactivate your account at any time from Account Settings, or contact support to close it permanently. Make sure to withdraw your balance before closing.
Deposits & Withdrawals

Log in and go to the Deposit page. You can add funds via mobile banking, e-wallet, or bank transfer. Choose your preferred method, enter the amount, and follow the on-screen instructions. In most cases, deposits are instant.

The minimum deposit is BDT 100 and the minimum withdrawal is BDT 300. Maximum limits depend on your payment method and VIP level. Higher VIP tiers come with increased limits.

Mobile banking and e-wallet deposits typically arrive within 15 minutes to 24 hours. Bank transfers may take 1–3 business days. Pending KYC verification can also cause delays.

Wait 30 minutes first. If the funds still haven't arrived, contact support via live chat with your transaction reference number. We typically resolve these within 1–2 hours.

Hibej does not charge any withdrawal fees. However, your payment provider may apply their own charges. Contact your payment provider directly for details.
Bonuses & Promotions

After your first deposit following registration, a 100% welcome bonus will be automatically credited to your account. Deposit BDT 500 and get BDT 1,000 in gaming balance. No extra steps needed to activate the bonus.

A wagering requirement means you must place bets a specified number of times before you can withdraw bonus funds. For example, a 30x requirement on a BDT 500 bonus means you need to wager BDT 15,000 in total. For more details, Terms and Conditions on this page.

Yes. Most bonuses must be used within 7–30 days of activation. You can check the expiry date of each bonus in your dashboard. Any unused bonuses are automatically removed once they expire.

Share your referral code with a friend. When they register using that code and make their first deposit, a referral bonus will be automatically added to your account. The more referrals you make, the more bonuses you earn.
Games & Betting

Hibej offers slots, bingo, Live Casino (blackjack, roulette, baccarat), Sports Betting, and much more. With over 3,000 games in total, the library is updated regularly.

Yes. All games on Hibej are RNG (Random Number Generator) certified and regularly audited by independent third parties. Every outcome is completely random and in no way predetermined.

Most slots and Bingo games start from a minimum bet of BDT 1. Each game has its own betting limits, which are listed in the game description. If you're new, we recommend starting with smaller bets.

You can bet on cricket, football, tennis, badminton, basketball, and more than 30 other sports. Live betting is also available, letting you adjust your bets in real time while a match is in progress.
VIP Program

You are automatically enrolled in the first tier of the VIP Program as soon as you register. Earn points with every bet and climb the tiers — no special application required.

VIP members enjoy higher cashback (up to 5% weekly), faster withdrawals, higher limits, dedicated support, exclusive promotions, and access to special tournaments.

VIP points do have an expiry. They may expire if unused within 12 months. However, this is not an issue if you stay regularly active. See the VIP page for full details.
Security

Yes. Hibej uses 256-bit SSL encryption. Your personal information, payment data, and gaming history are fully protected. We never sell your data to third parties.

Contact support via live chat immediately. We can lock your account right away. After verifying your identity, a new password will be set and your account returned to you. Keeping two-factor authentication enabled significantly reduces this risk.

Never. No Hibej representative will ever ask for your password, OTP, or banking details over the phone, by message, or by email. If anyone does, it is a scam — report it to our support team immediately.
App & Mobile

The Hibej app is available directly from our Download Page Available for both Android and iOS devices with separate versions for each. The installation guide is provided on the page itself.

No. You can access hibej.net fully through a mobile browser. That said, downloading the app gives you faster loading times, push notifications, and fingerprint login.

On Android devices, you may need to allow installation from unknown sources. Go to Settings > Security > Unknown Sources and enable it. If the problem persists, download page View the step-by-step guide or get help via live chat.
Support

Look for the live chat button at the bottom or right side of any page. You can also email us at [email protected]. Live chat responses typically come within 5 minutes. Support is available 24 hours a day, 7 days a week.

Start by reaching out via live chat. If the issue remains unresolved, email us at [email protected] with full details. We take every complaint seriously and aim to respond in writing within 48 hours.

Yes. The Hibej support team can assist you in Bengali. Bengali-speaking help is fully available for users in Bangladesh. English support is also available.

Still have questions? Ask our support team directly via live chat — available 24/7.

Learn more about Hibej FAQ

Hibej created this FAQ section with Bangladeshi users in mind. We know that newcomers to online gaming have a lot of questions — how to register, how to deposit, how to withdraw winnings, how to use bonuses. You will find straightforward answers to all of these right here.

Registering on Hibej is completely free and only takes a few minutes. All you need is an active mobile number. For deposits, choose whichever method suits you — mobile banking, e-wallet, or bank transfer. Funds are typically credited to your account instantly.

Many players aren't sure how bonuses work. At Hibej, you'll regularly find welcome bonuses, reload bonuses, free spins, and cashback offers. Each bonus comes with its own terms — follow them and withdrawing is straightforward. The conditions aren't complicated; just read them carefully.

Hibej takes security seriously. Your account is protected with SSL encryption, OTP verification, and automatic session timeout. If anything suspicious occurs, contact our support team immediately.

If you cannot find the answer to your question in this FAQ, reach out via live chat. Our support team is available 24 hours a day.

Useful Links
New Registration Log In Deposit VIP Program App Download Responsible Gaming Terms and Conditions
Need Help?

If you cannot find the answer here, talk to us directly.

Live Chat
Click the chat button on any page
Email Support
🎮 Start Playing Now

Got your answer? What are you waiting for?

Register now and start enjoying thousands of games, bonuses, and VIP benefits on Hibej.

Register for Free Log In

SSL Secured · 18+ Only · 24/7 Support

বাংলা